?url_ver=Z39.88-2004&rft_id=doi%3A10.51475%2Fjems.2019.3&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.aulast=Chi&rft.au=Chi%2C+Nguyen+Thi+Kim&rft.aufirst=Nguyen+Thi+Kim&rft.issn=2322-4770&rft.volume=9&rft.atitle=The+use+of+importance-performance+analysis+(IPA)+in+evaluating+key+attributes+of+Vietnam+s+universities&rft.pages=11-15&rft.date=25+September+2019&rft.issue=3&rft.title=Journal+of+Educational+and+Management+Studies&rft.genre=article